2021 Honda Passport vs 2021 Pilot near Houston, TX

“ Fantastic experience. Matthew was great, explained everything to my daughter who was getting her first vehicle, got us in and out fast, even put a bow on the car. ”

“ I had an excellent experience with Nadia at Honda of Tomball. From the start, she was friendly, professional, and extremely knowledgeable about every vehicle I asked about. She took the time to answer all my questions clearly and made the whole process smooth and stress-free. What really impressed me was her follow-up. I was busy during the day, but she went out of her way to reach back out and remind me about the sale. I’m glad she did, because she ended up working out a deal for me. If you’re shopping for a vehicle, I highly recommend asking for Nadia. She truly goes above and beyond for her customers. ”

“ Amazing service by Greg! ”

“ Hi, I absolutely recommend bringing your vehicle to Honda, this one specifically is very well organized and professional, getting your vehicle serviced here you will have everything you need to wait patiently and the promise of 90min for a diagnosis is successful, Thank you to Mr Brice theTechnician for a clean diagnosis. The team make me feel really good to have a Honda vehicle. Thank you Jacob for your service and educating me on the vehicle. ”

“ Doug Levene, my salesperson, was absolutely incredible to work with! He communicated everything very clearly and kept me updated throughout the car buying process. I couldn't have asked for a smoother experience. ”

“ Came in and biugh a car for my daughter today! Nadia Franco was quick and just listened to what we wanted. Walked out happy and stress free. Thank you Nadia, you are a blessing. ”

“ Honda of Tomball is an amazing dealership. Best pricing. Best management. Enzzo was extremely helpful and got me an amazing deal on my car. 100% recommend. ”

“ I have worked with dozens of dealerships in my life — both Honda and Toyota. Tomball absolutely stands out in pricing and customer service. Special thanks to Charisse for providing top notch customer service. Cannot recommend enough! ”

“ As a woman, dealerships can be intimidating, especially service. Every time I bring my cars in for service (my household has purchased multiple vehicles in the past several years all from this dealer), they have thoroughly explained all of my options and prices. Never once have I EVER felt pressured into purchasing something that I wasn’t prepared for. The work is always completed quickly and I have never had an issue with any of the work they have done. I just drop it off and pick it up when it is done. Easy peasy. The owner, Lenny Gonzalez, greats me like an old friend every time he sees me and I have dealt with multiple staff members in service from the people working the drive through all the way up to the service director (first Mike and now Phil). Never once has anyone been anything other than friendly, understanding and respectful. I’ve even had them handle repairs for me with the body shop they use and the work was top notch. Need an oil change? Tint? Body work? Heck, even an engine? This is hands down the place to go. ”

“ They are the best. Professionals ”

“ We are very pleased with our purchase, our sales consultant Nadia did a great job and we appreciate the work she put in to make sure we were happy with our purchase. We highly recommend this place and specifically Nadia to our family and friends. Everything worked out so well for us we drove off with 2 new vehicles that night instead of just one ”

“ Great experience at Tomball of honda especially with Cameron Gwin. I recommend him; he was attentive, informative and I appreciated that he listened to what I wanted and was not pushy. The car I wanted was reserved when we just showed up. As soon as what I wanted was available he reached out and make the whole experience easy and enjoyable. He stayed late along with the finance team (Brisa) with a smile on their face. He went above and beyond in other areas as well. Before we preferred a different Honda dealership and now Cameron and Tomball have earned our business. FYI, be prepared to wait on the weekends! Thank you ”

“ We would like to thank COBY LEWIS for finding our family the perfect car. We needed a fair monthly payment. We needed this transaction to happen quick. We needed a fair amount for our trade in. We needed 95% of the transaction to be complete before we arrived. Coby exceeded our expectations. THANK YOU Tomball Honda and Coby Lewis. ”

“ I had a great experience working with Gary, the Purchasing Manager. He followed up with me exactly when he said he would — no constant calls or spam messages. I told him I was a few months out from being in the market, and sure enough, he reached back out a few months later just like we discussed. He even helped me find the exact car I was looking for and gave me a very fair appraisal on my vehicle before passing me off to the sales team. They took great care of me from there and made the process smooth and easy. I would definitely buy here again. If you’re looking to sell or trade your vehicle, go see Gary — he’ll help you from start to finish! ”

“ (Translated by Google) Excellent place, very clean and good customer service (Original) Excelente lugar muy limpio y buena atención al cliente ”

“ Nadia was great to work with! Got me the deal I needed to feel comfortable moving forward. Very nice, professional and straight forward. ”

“ My experience at Honda of Tomball was excellent from start to finish. Matt Feldmiller provided some of the best customer service I’ve ever experienced — definitely ask for Matt! He was patient, knowledgeable, and genuinely friendly. We didn’t purchase the first night we visited, and there was absolutely no pressure when we decided to leave and think about it. Zach Diaz was also very helpful. Both he and Matt gave us clear, honest information so we could make the best decision for our situation. We asked to be contacted if a specific vehicle became available, and they did exactly that — no pressure, just the information we requested. I truly appreciated not feeling pushed into a purchase. Instead, I felt guided and supported throughout the process. They offered discounts, and I was especially happy that there were no unnecessary add-on packages. In finance, Peter Hoang was very patient and took the time to walk me through the details I needed clarification on. Overall, this was the best car-buying experience I’ve ever had. I highly recommend them — 10 out of 10! ”

“ I had an amazing experience at Honda of Tomball! Alex and Leo were absolutely awesome. They worked really hard to get us the best deal possible and were very professional throughout the entire process.Lance helped us with the financing, and he was incredible. He took the time to explain every detail about the financing and warranty options so we fully understood everything. He was extremely patient and helpful, which made the process smooth and stress-free. Highly recommend this team if you’re looking for great customer service and a great deal! ”

“ I had a great experience at Honda of Tomball. From the moment we walked in, Alex welcomed us warmly and made us feel comfortable right away. Leo also assisted us he was very friendly, knowledgeable, and truly helpful throughout the process.The financing was incredibly easy thanks to Lance, who helped get us approved quickly and explained everything clearly. Overall, the whole team made the experience easy and enjoyable. Highly recommend this dealership if you’re looking for great customer service! ”

“ I had an outstanding experience with Honda of Tomball and highly recommend them to anyone in the market for a vehicle. David Romero was professional, knowledgeable, patient, and truly focused on making sure I was comfortable every step of the way. He took the time to answer all my questions and made the entire process smooth and stress-free. The Sales Manager Chris Montgomery was very transparent and worked hard to make the deal happen and honestly, it was a deal I couldn’t refuse. There was never any pressure. This was an Anniversary present for my wife and they even helped prepare the surprise! This meant a lot to us and shows the level of care they put into their customers. If you’re looking for a dealership that values honesty, professionalism, and customer service, this is the place. Ask for David Romero, you’ll be in great hands! ”

“ Honda of Tomball was amazing, Ivan helped us out from start to finish, he was very personable and gave us a lot of insight into every car we were looking at. It didn’t feel like I was buying a car, it felt like I was having a conversation with a friend. He helped us so much and it meant a lot to me that he wasn’t only focused on finding the perfect vehicle for us, but also making sure we were completely satisfied with our purchase as a whole. Ivan will go above and beyond to make sure you make the best decision for you and your family, and he won’t ever recommend a vehicle he wouldn’t drive himself! He will stick with you from start to finish and make sure you are set before you leave the lot. It is very refreshing to meet someone like this in a sales position, I will forever recommend friends and family to Honda of Tomball and especially to Ivan! If you’re thinking of stopping by, ask for Ivan, you won’t regret it! ”

“ My sales person Monica was really sweet she really was quick and kept me updated to get me out of my old car! Shoutout to Honda Of Tomball for helping me out and doing their best to take care of me! Thank you guys! ”

“ Miyka was an outstanding sales lady who helped my daughter get the car she had been searching for! The process was so easy and hassle free! They are very transparent about every step and since this was my daughter's 1st time buying a car Miyka was very detailed in explaining everything! We will definitely refer friends and family in the future! ”

“ Damailan was very nice and had great service at the counter! ”

“ My purchasing experience with my salesman, Leo was awesome. He’s the guy to contact. He is very patient and understanding of any situation. He went above and beyond to work out a deal with me. Great guy and highly recommend him for your next vehicle purchase ”

“ This was my first time purchasing a brand-new vehicle, so I was very nervous. I spoke with multiple sales consultants at different Honda locations, but it quickly became clear that Monica Garcia was the person I could truly trust. Monica was transparent, supportive, thoughtful, and communicated clearly every step of the way. I never felt rushed or pressured—only respected and genuinely cared for. She took the time to answer my questions and made the entire process smooth and stress-free. If you’re reading reviews and wondering why so many people recommend Monica, there’s a reason. She truly cares and goes above and beyond for her clients. Thank you, Monica, for your hard work, patience, and support—I couldn’t be happier with my experience! ”

“ No appointment needed. Short waiting time. Even got a massage chairs for customers available for use on facility 😁 ”

“ Great service, excellent employees ”

“ Garrett Dryden was very professional and very good at his position! We will be returning! ”

“ We found Honda of Tomball in our recent vehicle search and were blown away by the experience. We felt very welcomed from the first contact through the car delivery process by our sales rep Juliana. She was professional throughout the entire process and helped us find the perfect car for our needs. Definitely recommend her and this dealership. Bonus: they don’t do dealer add on packages! ”

“ My experience was great we bought a new car all within 5 hours. Everything was fast simple and to the point. The salesman wasn't pushy either which made us more relaxed ”

“ Dean, helped me out today at the service area. He was awesome! My husband and I are very happy with all the information he provided and his expertise. We agreed we will be servicing our Honda there due to his professionalism and great attitude. Something that is new to us from any Honda dealer ship we have visited in the past. Way to go Dean! ”

“ I have yet to purchase a vehicle that aligns with what I’m looking for and meets my budget. However, I do want to give a shout out to Philip for putting up with me and continuing the search. He is so patient. I am sure we will find the right vehicle soon. ”

“ Me and Scott , we appreciate camera very much,Camera, @ Honda dealer, on 249, was very awesome, Very helpful,Very polite, very cool guy, We really enjoy his help, very good guy, He did great 👍 ”

“ I had to get a recall repair on my van done. I was able to make an appointment quickly and efficiently online. Every person from Jacob talking me through every step so I understood what was going on, to Kyle who inspected my tires. Every staff member I encountered went above and beyond. I greatly appreciated it and probably will be back to get services again. 10 out of 10 would recommend. ”

“ Staff was excellent, friendly, professional, and efficient. They get 5 stars for being there. One small suggestion: the waiting area feels very clinical and high-stimulus (bright lighting, lots of ads), which can make longer waits feel unnecessarily stressful. A few comfort-focused tweaks could really improve the experience. ”

“ Wouldn’t go back with them … I had faith in them about 3 years ago when they were fixing my engine due to the timing chain jumping which seized my engine a little over $1000 in parts and a whopping $7000 in just labor … then I took my same vehicle for a diagnostic for the D flashing while driving and right away it’s an ABS module which is roughly a $4000 repair this time vise versa a $3000 dollar part and almost a $1000 dollar repair … I took my vehicle to another Honda dealership and it turns out it was just a transmission oil pressure switch which was less than $500 !!! The nerve these dealerships have trying to get over on people for extra money … ”

“ Took my 9 month old 2025 Pilot in for an oil change and the porter wrecked my car. They downplayed it at every turn. After much back and forth about getting it fixed back to factory specs, we finally agreed to let them fix it. They said it would not show up on carfax because they had a “back door “ way to fix it and it wouldn’t be reported. They sent it to a body shop they use called A1 that we were told was going to do excellent, I believe Picasso was even mentioned by Phil the service manager, work. It came back with bondo, and the plastic trim not sitting properly, it’s lifting off and you can see white stuff which I’m guessing is bondo. The body lines are not the same and some mystery paint damage on the bumper that wasn’t there previously. We were told by Lenny, the general manager that it was an acceptable repair and that they had no obligation to do anything further. He also told us that they were not required to report damages to carfax. I just went and picked up the car because I feel like there is nothing I can do but I think people should know that this dealership is very shady. Phil, the service manager and Lenny, the general manager never contacted us again or truly tried to make this right. Now we are left with a ruined car that’s not even a year old and they act like it’s no big deal. ”

“ Sales team did great, as far as service goes… My wife went in for an oil change only for a Honda Pilot and got ripped off. Invoice came out to $280.00. $280 for an oil change!!!!???? ”

“ My wife went in for an oil change only for a Honda Pilot and got ripped off. Invoice came out to $280.00. $280 for an oil change!!!!???? ”

“ Since I bought a civic to them I was thinking it’s more convenient to do service on my GMC Acadia the last time they fix my AC on my GMC they said it’s compressor need to change and run a check and there is no leak. I paid almost 2k for that and after 2 months the AC is not working properly and I thought it was the battery When I check it again to Honda Tomball they said it have a leak and need to change both discharge hose and liquid hose asking me to pay 2.3k. The Guy Alex didn’t even check if there is warranty he just told me that there might be some discount on the part and I should grab it. Change a lot on my perception and trust on Honda so if I need to get my Civic service I have to look for another Honda dealer. ”

“ Untrustworthy mechanics. Unethical sales team. Everyone’s a master mechanic. They missed a simple spool valve leak 3 Times. Upon return of my vehicle my transmission took a dump. Their techs don’t know the difference between a transfer case or transmission. If I had more money I’d be sueing them. They ruined my healthy vehicle. Every rental provided had dog hair or was smoked in. Car lot full of cars on bricks (stolen rims). The culture at Honda is dead. I’ll never even drive a Honda again ”

“ My wife went in for an oil change only for a Honda Pilot and got ripped off. Invoice came out to $280.00. $280 for an oil change!!!!???? ”